Terms of service
Terms & Conditions
By using the Mood Fitters website, creating an account, browsing our products or placing an order with us, you agree to the following Terms & Conditions. These terms are designed to keep your shopping experience clear, fair and transparent.
Purchases
When placing an order with Mood Fitters, you confirm that all information provided is accurate, complete and up to date, including:
- Name
- Contact number
- Email address
- Billing address
- Shipping address
- Product selection
- Size
- Colour
- Quantity
You are responsible for reviewing your order details before confirming your purchase.
By placing an order, you authorise Mood Fitters and its approved third-party payment partners to process your payment where applicable.
Mood Fitters reserves the right to cancel or refuse an order in cases including:
- Pricing errors
- Stock unavailability
- Incorrect customer information
- Failed payment confirmation
- Suspected fraudulent activity
- Delivery restrictions
- Technical errors
- Duplicate or suspicious orders
- Any other issue that prevents successful order fulfilment
If a prepaid order is cancelled by Mood Fitters, the eligible amount will be refunded according to our refund process.
Product Availability
Mood Fitters makes every effort to keep product listings, prices, sizes, colours, descriptions and availability accurate.
However, inventory may change without notice, particularly during:
- New drops
- Launches
- Sales
- Promotional campaigns
- Limited-stock collections
An item appearing available on the website does not always guarantee availability until the order has been successfully confirmed.
Mood Fitters reserves the right to update, correct or remove product information, pricing, availability or website content without prior notice.
Product Colours & Appearance
We make every effort to display our products as accurately as possible.
However, slight differences may occur due to:
- Screen settings
- Mobile or desktop displays
- Photography lighting
- Fabric dye batches
- Printing processes
- Production variations
These minor differences do not necessarily constitute a product defect.
The overall design, colour and appearance will remain as close as reasonably possible to the product shown.
Sizing & Fit
Mood Fitters provides size guides and fit information to help customers choose the right size.
Customers are responsible for reviewing the size guide before placing an order.
Fit may vary depending on:
- Product design
- Fabric
- Oversized or regular fit
- Individual body measurements
- Personal fit preferences
If a customer selects the wrong size, an exchange may be requested according to our Return & Refund Policy and subject to stock availability.
Order Confirmation
After placing an order, you may receive an order confirmation through:
- SMS
- Website notification
Receiving an automated confirmation does not always mean the order has been fully accepted.
Mood Fitters may contact you for:
- Order verification
- Address confirmation
- Payment confirmation
- Cash-on-delivery verification
- Stock clarification
Orders may remain pending until verification is completed.
Delivery
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Public holidays
- Weather conditions
- Operational delays
- Sales periods
- Product availability
- Unforeseen circumstances
Mood Fitters will make reasonable efforts to dispatch and deliver orders within the estimated timeframe.
However, we cannot guarantee exact delivery dates where delays are caused by third-party courier companies or circumstances beyond our control.
Mood Fitters will not be responsible for delivery delays caused by:
- Incorrect or incomplete addresses
- Incorrect phone numbers
- Customer or recipient unavailability
- Courier delays
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Other circumstances outside our reasonable control
Customers are responsible for providing accurate delivery information.
Cash on Delivery
Where Cash on Delivery is available, customers must provide accurate contact and delivery information.
Mood Fitters may verify COD orders before dispatch.
We reserve the right to cancel COD orders where:
- The customer cannot be contacted
- Order information cannot be verified
- Multiple previous orders have been refused
- Fraudulent activity is suspected
- The delivery address is incomplete or unsupported
Repeated refusal of confirmed COD orders may result in restrictions on future Cash on Delivery purchases.
Returns, Exchanges & Refunds
Returns, exchanges, replacements and refunds are handled according to the Mood Fitters Return & Refund Policy.
Eligible products must generally be:
- Unworn
- Unwashed
- Unused
- In original condition
- Complete with tags and packaging
- Free from perfume, deodorant, makeup, stains or damage
Products that do not meet the return conditions may be rejected.
Customers should review the full Return & Refund Policy before placing an order.
Sale & Promotional Products
Sales, discount campaigns, launch offers, promotional codes and special offers may have additional terms.
Mood Fitters reserves the right to:
- Set promotion start and end dates
- Exclude certain products
- Require minimum order values
- Limit discount usage
- Restrict multiple discount combinations
- End or modify promotional campaigns
Products marked Final Sale may not be returned or exchanged unless they arrive damaged, defective or incorrect.
Discount Codes
Discount codes may:
- Have an expiry date
- Apply only to selected products
- Require a minimum purchase amount
- Be limited to one use per customer
- Be unavailable alongside other promotions
Discount codes cannot normally be redeemed for cash or applied retrospectively after an order has been completed.
Mood Fitters reserves the right to cancel or disable discount codes where misuse or technical errors are identified.
Intellectual Property
All content associated with Mood Fitters, including but not limited to:
- Logos
- Brand identity
- Graphics
- Artwork
- Website design
- Photography
- Product images
- Videos
- Text
- Packaging
- Clothing graphics
- Marketing materials
- Original product designs
is owned by Mood Fitters or used with permission from the relevant rights holder.
Unauthorised copying, reproduction, modification, distribution or commercial use of Mood Fitters content is prohibited.
Certain graphics, artwork or creative elements may include appropriately licensed or third-party content where applicable.
User-Generated Content
If you tag Mood Fitters, submit photographs, reviews, testimonials or other content to us, you may give Mood Fitters permission to repost or feature that content across our:
- Website
- Social media
- Marketing materials
- Digital campaigns
Where practical, we may credit the relevant social media account.
If you would like us to remove content that you submitted or that features you, you may contact our customer support team.
Website Use
You agree not to misuse the Mood Fitters website.
Prohibited activities include:
- Attempting to interfere with website security
- Submitting false information
- Using the website for fraudulent activity
- Attempting unauthorised access
- Copying website content without permission
- Introducing malicious software
- Manipulating promotions or discount codes
- Making fraudulent purchases
- Using automated systems to disrupt website functionality
Mood Fitters reserves the right to restrict access, cancel orders or take appropriate action where misuse is suspected.
Customer Accounts
If customer accounts are available, you are responsible for:
- Keeping your login details confidential
- Providing accurate account information
- Preventing unauthorised account access
Mood Fitters may suspend or restrict accounts where fraudulent, abusive or suspicious activity is identified.
Payment
Mood Fitters may accept different payment methods depending on availability.
These may include:
- Cash on Delivery
- Bank transfer
- Debit or credit card
- Digital wallet
- Other approved payment methods
Transactions processed through third-party payment providers may also be subject to the provider's own terms and conditions.
Mood Fitters is not responsible for delays caused by banks or payment providers.
Pricing
All prices shown on the website are displayed in the applicable currency unless otherwise stated.
We make every effort to maintain accurate pricing.
If a pricing error occurs, Mood Fitters reserves the right to:
- Correct the price
- Contact the customer for confirmation
- Cancel the affected order
Customers will not be charged an incorrect higher price without confirmation.
Limitation of Liability
To the extent permitted by applicable law, Mood Fitters will not be responsible for indirect, incidental or consequential losses arising from:
- Use of our website
- Product availability
- Delivery delays outside our control
- Third-party payment services
- Courier services
- Temporary website outages
Our responsibility relating to a verified product or order issue will generally be limited to the value of the affected product or order, subject to our applicable policies and legal obligations.
Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable law.
Fraud Prevention
Mood Fitters reserves the right to verify, suspend or cancel orders where fraudulent activity is suspected.
We may review:
- Customer information
- Order history
- Payment details
- Delivery records
- Fraud detection information
Where necessary, suspicious activity may be reported to relevant payment providers, courier partners or authorities.
Termination
Mood Fitters reserves the right to suspend, restrict or terminate access to our website or services where a user:
- Violates these Terms & Conditions
- Submits false information
- Engages in fraudulent activity
- Abuses our return or refund policies
- Misuses promotional offers
- Attempts to compromise website security
Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan.
Any disputes relating to Mood Fitters, our website, products or services will be handled in accordance with applicable Pakistani laws and legal procedures.
Changes to These Terms
Mood Fitters may update these Terms & Conditions from time to time.
Any updated version will be published on this page and will become effective from the date it is posted.
Continued use of our website following an update will constitute acceptance of the revised Terms & Conditions.