Refund policy

Return & Refund Policy

At Mood Fitters, we want every order to arrive exactly as expected — with the right fit, the right design and the quality you ordered. If something is wrong with your order, our return, exchange and refund process is kept simple and fair.

Damaged, Incorrect or Missing Items

If you receive a damaged, defective, incorrect or incomplete order, please contact us as soon as possible.

All such complaints must be reported within 48 hours of delivery.

Please share:

  • Clear pictures of the product
  • Clear pictures of the packaging
  • Your order number or invoice
  • An unboxing video, if available

Once our team verifies the issue, we will guide you regarding an exchange, replacement, store credit or refund, depending on the case.

The product must remain unused and should include all original packaging, tags and accessories received with the order.

Size Exchanges

If you ordered the wrong size or would like to exchange your item for another available size, you may request a size exchange within 7 days of delivery.

The item must be:

  • Unworn
  • Unwashed
  • Unused
  • Free from perfume, deodorant, stains, marks or damage
  • Complete with original tags and packaging
  • In resellable condition

Size exchanges are subject to stock availability.

If your requested size is unavailable, we may offer you another product, store credit or another available option of equivalent value.

For size exchanges requested by the customer, delivery and return shipping charges will be paid by the customer.

We strongly recommend checking the Mood Fitters Size Guide before placing your order.

Change of Mind Returns

Change of mind returns may be accepted within 3 days of delivery, provided the product is eligible and remains in its original condition.

To qualify, the item must be:

  • Unworn
  • Unwashed
  • Unused
  • In perfect condition
  • In its original packaging
  • Complete with all tags and inserts
  • Free from fragrances, stains, makeup, marks or damage

Once the returned item is received and passes our quality inspection, Mood Fitters may issue an internal store credit voucher for the eligible product value.

Shipping and return delivery charges for change-of-mind returns will be covered by the customer.

Items That Cannot Be Returned or Exchanged

For hygiene, quality and inventory reasons, the following items may not be eligible for return or exchange unless they arrive damaged or incorrect:

  • Products that have been worn
  • Washed products
  • Products without original tags
  • Products with perfume, deodorant, makeup, stains or marks
  • Products damaged after delivery
  • Altered or customised products
  • Personalised products
  • Clearance or final-sale items where clearly mentioned
  • Products returned outside the applicable return period

Mood Fitters reserves the right to reject any returned product that does not meet our return conditions.

Sale & Promotional Items

Products purchased during sales, launch promotions, discount campaigns or with promotional codes may have different return or exchange conditions.

Unless specifically stated otherwise, sale products may be eligible for a size exchange subject to availability, but may not qualify for cash refunds.

Products marked Final Sale cannot be returned or exchanged unless the item received is damaged, defective or incorrect.

Refunds

Refunds are provided only in specific situations, including:

  • Your payment has been received but the product is unavailable
  • A damaged or defective item is verified and cannot be replaced
  • An incorrect product was delivered and a replacement is unavailable
  • Your order is cancelled by Mood Fitters due to inventory or delivery limitations
  • A refund is specifically approved by our customer support team

If a refund is approved, it will be processed within 48 working hours after receiving the required payment or bank details.

The time required for the amount to appear in your account may vary depending on your bank, wallet or payment provider.

Shipping charges may not be refundable unless the issue occurred due to an error by Mood Fitters.

Exchanges

Where possible, Mood Fitters will prioritise an exchange or replacement for:

  • Incorrect sizes
  • Incorrect products
  • Damaged items
  • Defective items

All exchanges remain subject to stock availability.

If the replacement item is priced higher than the original purchase, the customer may be required to pay the difference.

If it is priced lower, the remaining amount may be issued as store credit depending on the case.

Colour & Product Appearance

We make every effort to display product colours, prints and details accurately.

However, slight colour variations may occur due to:

  • Different screen settings
  • Lighting conditions
  • Photography
  • Fabric dye batches
  • Printing processes

Minor colour variation alone may not qualify as a manufacturing defect.

Printed graphics may also have slight production variations while maintaining the overall intended design.

How to Send a Return

If your return or exchange request is approved, our team will provide instructions for sending the product back to Mood Fitters.

Please use a reliable courier service and securely pack the item.

Once we receive the parcel, our team will inspect the product before approving the exchange, replacement, store credit or refund.

Mood Fitters will not be responsible for returned parcels that are lost or damaged while being shipped by a courier arranged by the customer.

Please do not send products back without first receiving approval from our customer support team.

Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled and will instead fall under our return or exchange policy.

Mood Fitters reserves the right to cancel an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Incomplete customer information
  • Suspected fraudulent activity
  • Delivery limitations

If a prepaid order is cancelled by Mood Fitters, the eligible amount will be refunded.

Important Note

We strongly recommend recording an unboxing video when opening your parcel.

For damaged, incorrect or missing-item claims, our packing, inventory and dispatch records may also be reviewed.

If our records confirm that the order was packed correctly and sufficient evidence is not available to support the claim, the request may be declined.

Mood Fitters reserves the right to approve or reject return, exchange, refund or replacement requests after reviewing the order details, product condition and submitted evidence.