Privacy policy
Privacy Policy
At Mood Fitters, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit moodfitters.com, place an order, contact us or interact with Mood Fitters online.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following information when you shop with Mood Fitters, create an account or contact us:
- Name
- Phone number
- Email address
- Billing and shipping address
- City, area and postcode
- Order history
- Product, size, colour and style preferences
- Payment information required to process purchases
- Account information, where applicable
- Customer service inquiries
- Feedback, reviews and survey responses
- Marketing preferences
- Website usage and browsing information
- Device and browser information
- IP address and approximate location information
- Information collected through cookies, pixels and analytics tools
How We Use Your Information
Mood Fitters may use your personal information to:
- Process and fulfil your orders
- Confirm payments and order details
- Arrange shipping and delivery
- Provide order tracking and delivery updates
- Process returns, exchanges, replacements and refunds
- Maintain your customer account
- Respond to customer service requests
- Recommend relevant products, collections or sizes
- Improve our products, website and customer experience
- Analyse website performance and customer behaviour
- Conduct market research
- Prevent fraudulent transactions
- Send promotional offers, new-drop announcements and other marketing communication
- Personalise website content based on customer interests and preferences
Payment Information
Payment information is used only where necessary to process your purchase.
Mood Fitters does not directly store sensitive card details unless they are handled through an authorised and secure payment provider.
Depending on the payment method you select, your transaction may be processed by third-party payment gateways, banks, digital wallets or other authorised payment providers.
For bank transfers, wallet payments, prepaid orders or cash-on-delivery transactions, we may retain payment confirmation and transaction records for verification, accounting and internal record keeping.
Shopify
Our online store may be hosted through Shopify.
Shopify may process certain customer information on our behalf to provide services such as:
- Website hosting
- Checkout
- Order management
- Customer accounts
- Payment processing
- Store analytics
Information processed through Shopify may be subject to Shopify's own privacy and security practices.
Security
Mood Fitters takes reasonable measures to protect the personal information we collect.
We may use appropriate physical, technical and organisational safeguards to help protect customer data against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Modification
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Cookies
Mood Fitters may use cookies and similar technologies to improve your shopping experience.
Cookies can help us:
- Remember your shopping cart
- Keep you signed into your account
- Remember preferences
- Analyse website traffic
- Understand how visitors use our website
- Measure advertising performance
- Personalise website content
- Show more relevant advertisements
You may be able to manage or disable cookies through your browser or device settings.
Please note that disabling certain cookies may affect some website features.
Analytics & Advertising
We may use analytics and advertising tools such as:
- Google Analytics
- Google Ads
- Meta/Facebook Pixel
- Instagram advertising tools
- TikTok advertising tools
- Shopify analytics
- Other marketing and analytics platforms
These services may collect information regarding how visitors interact with our website, including pages viewed, products visited, purchases and advertising interactions.
This information helps Mood Fitters understand marketing performance and improve our customer experience.
Marketing & Promotions
With your consent, or where otherwise permitted, Mood Fitters may contact you regarding:
- New drops
- Restocks
- Sales
- Special offers
- Discount codes
- Launch announcements
- Exclusive collections
- Brand updates
- Promotional campaigns
Communication may be sent through channels such as:
- SMS
- Social media
You can opt out of promotional communication at any time by using an unsubscribe option where available or by contacting us through our official support channels.
You may still receive important transactional communication relating to existing orders.
Third-Party Services
Mood Fitters may use third-party services to operate our business, including:
- Shopify
- Courier and logistics companies
- Payment gateways
- Banks and payment processors
- Google Analytics
- Meta/Facebook
- TikTok
- Email marketing platforms
- SMS platforms
- WhatsApp communication services
- Customer support systems
- Fraud prevention tools
These parties may receive limited customer information only where necessary to provide their services.
Their handling of information may also be subject to their own privacy policies.
Courier & Delivery Partners
To deliver your order, Mood Fitters may share necessary information with courier and logistics companies, including:
- Customer name
- Phone number
- Delivery address
- Order reference
- Cash-on-delivery amount, where applicable
Delivery partners receive only the information required to complete the delivery and related services.
Sharing Your Information
Mood Fitters does not sell or rent your personal information to third parties.
We may share necessary information with authorised third parties for purposes such as:
- Processing orders
- Processing payments
- Delivering purchases
- Managing our website
- Customer service
- Analytics
- Advertising
- Fraud prevention
- Legal or regulatory compliance
Customer Accounts
If Mood Fitters allows customer accounts, you are responsible for keeping your account credentials confidential.
Please notify us if you believe your account has been accessed or used without your permission.
Mood Fitters may suspend accounts where fraudulent, abusive or unauthorised activity is suspected.
Reviews & User-Generated Content
If you submit a review, photograph, testimonial or other content to Mood Fitters, we may display that content on our:
- Website
- Social media accounts
- Marketing materials
- Advertisements
Personal information such as your phone number, address or payment details will not intentionally be published as part of a review.
Where appropriate, we may display your first name, username or social media handle alongside submitted content.
Controlling Your Personal Information
You may contact Mood Fitters to request that we:
- Provide information about the personal data we hold about you
- Correct inaccurate information
- Update your contact details
- Stop sending promotional communication
- Delete certain personal information where legally and operationally possible
Some information may need to be retained for purposes such as:
- Order records
- Accounting
- Fraud prevention
- Dispute resolution
- Legal obligations
Data Retention
Mood Fitters may retain customer and transaction information for as long as reasonably necessary for:
- Order fulfilment
- Customer service
- Accounting
- Business records
- Fraud prevention
- Returns and exchanges
- Legal or regulatory requirements
Information that is no longer required may be deleted, anonymised or securely archived.
Legal Compliance
Mood Fitters intends to handle customer information in accordance with applicable laws and consumer protection requirements relevant to our operations in Pakistan.
We may disclose personal information where reasonably required by:
- Law
- Regulation
- Court order
- Government authority
- Legal process
- Fraud or security investigation
Children's Privacy
Mood Fitters does not knowingly collect personal information from children where parental or guardian consent would be legally required.
If you believe a child has submitted personal information to us without appropriate permission, please contact us.
Changes to This Policy
Mood Fitters may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
Any updated version will be published on this page and will become effective from the date it is posted.
We encourage customers to review this page periodically.